Privacy Policy

Introduction

Clevvo Pty Ltd ("Clevvo", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from clients, contractors, and website visitors:

1.1. Clients

Full name
Contact information (email, phone number, address)
Service address
Payment details (e.g., credit card, invoicing info)
Any details you provide in your service requests

1.2. Cleaners / Contractors

Full name and contact details
ABN and business information
Police check verification
Proof of insurance
Hourly rates and availability
Equipment ownership
Banking information for payments

1.3. Website & Analytics

IP address and browser information
Pages visited and time spent
Cookies and usage data (via analytics tools like Google Analytics)

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage cleaning services
To communicate with clients and contractors
To process payments and issue invoices
To manage our contractor network
To send service updates, booking confirmations, and important notices
To improve our website and services
To comply with legal and regulatory obligations

3. Disclosure of Personal Information

We only share your information with:

Subcontracted cleaners (only the necessary job-related information)
Third-party service providers (e.g., accounting, payment processing, IT support)
Legal authorities, if required by law
No personal information is sold or shared for marketing purposes with third parties

All third parties are required to adhere to privacy obligations consistent with this policy.

4. Data Storage and Security

We take reasonable steps to protect your information from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure. These include:

Secure databases and cloud storage systems
Restricted staff access
Encryption where applicable
Regular backups and software security updates

5. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe, as required under the Privacy Act 1988 (Cth).

6. Cookies and Third-Party Services

Our website uses cookies to improve your experience and collect usage data. You may disable cookies in your browser settings, though this may affect functionality.

We may use tools like Google Analytics or Meta Pixel, which collect anonymised usage data to help us understand website traffic and improve performance.

7. Direct Marketing

We may send occasional emails or SMS updates related to our services. You can opt out of receiving marketing communication at any time by clicking "unsubscribe" or contacting us directly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or your data, please contact:

Clevvo Group Pty Ltd
Email:
Phone:
ABN: